It usually takes 1-2 business days to process an order. Orders placed before 2pm (EST) Monday through Friday begin processing the same day. Orders placed after 2pm (EST) Monday through Friday and any orders placed Saturday or Sunday will start processing the next business day.Please note:FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.

If your order is still processing we will try our best to put a stop on your order so it can be canceled or changed. We will do our best to fulfill your request. If your order leaves for shipment, you can email us at info@oncloudsports.com for return information.

Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day. Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day.Please note:FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.

For orders placed in/shipping to Maryland, Kansas, Missouri and Wisconsin, sales tax will be charged (based on local rates). Additionally, Lobster ball machines shipping to the state of California will be subject to sales tax prior to shipping.

Some important notes to consider regarding returns and exchanges include the following: All returns must be made within 60 days of the original order date and may be exchanged or refunded, refunds will be made in the original form of payment, and original shipping charge and return shipping costs are not refunded. Know that at Holabird Sports, we want to make sure you have the best possible experience. If you aren’t 100% satisfied with your order, please call us at 1-213-329-2127 or send us an email at info@oncloudsports.com and we’ll be happy to assist you in making a return or exchange.

Please inspect all merchandise upon receipt. If anything is broken, missing or wrong, please let us know as soon as possible. If you need to make a warranty claim, please follow the instructions found below. You are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with your receipt, to our showroom.

You are eligible for a free return label if your product has"Shop confidently with FREE RETURNS" on our site.If you have any questions, feel free to give us a call at 1-213-329-2127

We do not offer free returns for APO/FPO orders. Shipments to Canada, Hawaii, Alaska and Puerto Rico do not qualify for free return shipping. The cost of return shipping of any products will be the responsibility of the customer.

We recommend that customers try on their shoes on a carpet or wooden floor area to get a general feel of how the shoes will feel before taking them out for exercise. In general, we do not accept worn shoes.

Once we receive your request we’ll process your return and issue a refund to the original form of payment within two business days. You should see the funds returned to your original form of payment in a few business days, but please note, we do not control when your bank/credit card company issues the funds back to your account. You will receive an email to let you know we’ve issued the refund.